What happens if I have forgotten my password?
In order to successfully reset your password you will be required to remember the following:
1. Corporate ID
2. User ID
4. RSA Token Authentication Information
If you are having trouble with this information you will be required to contact our 24 hour Customer Care Center at 888-622-3477 or email [email protected]
You can also get assistance from your Business Banker or Relationship Manager.
Step 1 -
From the ‘Business Online Banking Login’ Page select ‘Forgot Password’
Step 2 – Access Code Generation:
You will require an ‘Access Code’ in order to reset your password. To begin, enter your user name [Corporate ID and User ID Credentials separated by a dot. For example: [ABCLimited.John]. Along with your Taxpayer Registration Number [TRN] or 9 digit unique identification number provided to us by your company via the application form.
Your one time, temporary access code will be sent to your email address. Note that this is the email that would have been provided to us by your company. The access code will be valid for a limited time and can only be used once. So, it is therefore important that special attention be given to the instructions contained within the email.
Step 3 – RSA Security Challenge:
On retrieving your temporary access code, return to Online Banking where you may be required to enter your RSA Token Credentials in order to proceed with your password reset. If prompted for this information please enter your four  digit Personal Identification Number [PIN] and your six  digit token code that is currently being displayed on the screen of your hard token.
Step 4 – Change Password:
Using the temporary ‘Access Code’ you will now be able to create a new password. Enter your Username, TRN and temporary ‘Access Code’. If correct, you will then be prompted to change your password. Next, Type and re-type a new password and select submit to proceed.
Step 5 – Login:
From the login screen you will be presented with the option for you to enter
your User name and password, now login to NCB Business Online with your newly created password.